All the information you need, and then some!

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Is this a travel agency or condo broker website?

It's neither — you're talking to and rent directly from the owners. We employ the help of a webmaster always on high alert should the website ever fail. Other than that, it's a family business.

Do I need to take towels, bedsheets etc.? When do they get changed? What about cleaning?

We provide sets of towels and complete bedding for every bed. During your stay, laundry and cleaning are your responsibility. There are several laundries in the buildings; they provide an inexpensive but perfect service, also for your clothes, within 24 hours. You can arrange for room cleaning at THB 300 per time and room. The cleaning services are in-house (talk to the reception office), and very reliable. Upon your departure, you pay a one-time charge for final laundry and also for final room cleaning.

Charges for water and electricity

You pay for water and electricity on the basis of your use (metered). The payment is due upon your leave. We don't add any sur­charges; you only pay what you actually used and what we actually get billed for.

What's the address?

The location is Viewtalay Condo 5, Thappraya Road, Jomtien (Dongtarn Beach).
Mail address for condos 715/958:
Viewtalay Condo 5c, Thappraya Road
477/xxx Moo 12 (xxx = condo number)
Jomtien, Banglamung, Chonburi 20150, Thailand
Mail address for condos 464/465/466/557/558/559:
Viewtalay Condo 5d, Thappraya Road
433/xxx Moo 12 (xxx = condo number)
Jomtien, Banglamung, Chonburi 20150, Thailand
Google Earth and GPS: the coordinates are 12° 54' 5.17" N – 100° 51' 58.15" E. For a Google Maps view, click here (new window). Building C is to the left of the two swimming pools in the center; building D to the right.

How do I get to Viewtalay Condo?

For taxis: turn off Sukhumvit Rd. in Jomtien (next exit after South Pattaya, at traffic light) to the right onto Thepprasit Rd, drive all the way to the other end of Thepprasit Rd. (3km), then at the traffic light turn left onto Thappraya Rd. The entrance to the private street to Viewtalay Condo 5 is ~50 meters further, on the right-hand side.
Here (pop-up window) is a view of the private street entrance (note the big sign for "Avalon Resort" on the right), and here (new window) is a link to an interactive street-view map, which is also very handy for finding/viewing most of Pattaya's streets!
When you arrive at Suvarnabhumi International Airport (BKK), you can take official taxis (~THB 1'500 plus motorway toll fee THB 90). We recommend using public taxis at the counter just outside Gate 3 on Level 1 (ground level); you should ignore anyone walking around offering "cheap" taxi rides...
Alternatively, we can arrange a VIP limousine pick-up (THB 2'500), with an English speaking driver picking you up with a sign with your name, at the meeting point at Gate 3 (arrival level) for a luxurious, smooth and safe ride.
There are also inexpensive airconditionned busses going from just outside Gates 7/8 (Level 1, ground level; get your ticket at the small desk inside) to about 200 meters from your destination! The fare is THB 124, and you can check out details here (new window) at their website. The busses are 32-seaters; if there are many passengers, you may have to wait a while. At the final bus terminal in Jomtien, opposite Pan-Pan Restaurant, there will be jump-on taxis waiting. Just say "Viewtalay 5 building C" (or "D"). It's just a short ride, and shouldn't cost more than THB 50.

What's the exchange rate for Thai Baht against my currency?

We fetch exchange rates from Kasikornbank on an hourly basis, to show fairly accurate rental prices in other currencies on our website. You can click here (pop-up window) to get the latest rates.

How does payment work? Can I pay by credit card?

We require money transfers; we don't handle credit cards. Once you make a booking, you will receive an email with payment details. We require a deposit payment of THB 6,000 (approx. US$ 200 / € 143) per room at the latest 7 days after making the reservation, to confirm your online booking. The rental amount is due upon your arrival. Upon departure, we will refund your deposit after deducting final laundry and cleaning costs.

I paid the deposit, but now I can't go — what about refunds?

If you need to cancel your booking (until 3 months prior to planned arrival), we will reimburse your deposit payment minus THB 3'000 for our expenses. If you cancel less than 3 months prior to planned arrival, or don't show up, we cannot refund the deposit.

How about Internet and phone lines?

The condos don't have a phone connection; most people use a mobile phone nowadays anyway. We don't offer fixed Internet connections, but can arrange wireless Internet access in condos 715 and 958 at THB 100/day (ask us about lower prices for long-term stays). There are Internet Cafés on the ground floor of both condo buildings.

What about safety? Any burglaries or problems there?

There's 24-hour security with guards and cameras everywhere, including the elevators. It's a very safe place, with zero history of break-ins! In addition, we have placed an electronic safe in some of the condos.